Our Return Policy
If you’re unsatisfied with products you purchased from us, you can return your item(s) within 14 days after receiving the goods, as follows:
- We only accept returned items in their original resalable condition - unused, with original tags and labels and packaging.
- All return shipping costs shall be paid by the customer.
- In order to return goods, you have to submit a request for withdrawal from the purchase of goods and its standard form can be found here: download link. The form should be filled and sent to firstname.lastname@example.org no later than 14 days after receiving the goods. The same form must be included with returning items (as a paper document).
- If requested, the you must provide evidence that the goods were handed to the logistics company within the 14 days after receiving the goods.
- We will refund the costs, including initial shipping costs to the same Bank / Credit Card / PayPal account from which we received the payment within 14 days after receiving the returned items.
- If the condition of the product to be returned has deteriorated, the customer is responsible for the decreased value of the object.